You shouldn’t need 5 messages to fix a coffee machine
Fridge breaks. Pipe leaks. Printer jams. The manager texts someone. Maybe it gets fixed. Maybe not.
Bitreport logs every issue with a photo and priority, assigns it instantly, and tracks it until resolved.
Efficient issue resolution that drives results
How untracked repairs create operational chaos
- Repairs are reported through phone calls, texts, or chat apps
- Messages get missed, forgotten, or lost entirely
- No one knows who’s responsible or where the issue stands
- Technicians waste time asking for photos, details, or location info
- There’s no record of recurring issues or total maintenance costs
Know what's fixed, what's pending, and who’s handling it
- Store manager logs the issue directly in the app with photos and details
- The request is auto-assigned to the right person or department
- Technicians see all open issues, sorted by urgency, category, or location
- Everyone tracks progress in real time: reported → in progress → resolved
- Optional: add cost info, replacement notes, or warnings for repeat issues
Repair resolution that improves daily performance
- Issues get fixed faster, without confusion or back-and-forth
- Nothing falls through the cracks, every problem is logged and tracked
- You reduce downtime and avoid repeat issues with full history
- Teams spend less time chasing info and more time solving problems
One standard, applied everywhere
Store managers log and track issues in seconds
Don’t know who to report to or if it got logged creates delays and confusion. Bitreport makes reporting simple so you can:
- Submit issues directly from the app
- Include photos and details for faster response
Get clear, prioritized tickets with photos and locations
Getting incomplete info, having unclear priorities and too many message threads makes it hard to act efficiently. Bitreport brings clarity so you can:
- View all reported issues in one place
- See context, photos, and deadlines at a glance
Operational control without chasing updates
No overview of repair patterns, repeating issues, or total costs limits long-term improvements. Bitreport gives you full visibility so you can:
- Track frequency, time-to-fix, and repair costs
- Spot repeating issues and reduce downtime
Spot recurring problems and act before they escalate
Constantly asked for status updates or escalation help eats into your day. Bitreport keeps you informed so you can:
- See what’s reported and resolved in real time
- Step in only when truly needed
How field insights improve sales performance
2x
faster issue resolution
5x
better communication across teams
96%+
store compliance maintained
Kafeterija
With Bitreport, we have complete confidence that every task is handled promptly and nothing is left unfinished. It’s allowed us to maintain our quality standards seamlessly, even as we continue to grow.
Leggiero
Since adopting Bitreport, we’ve completely transformed how we manage tasks and audits. Everything is organized, tasks are tracked, and we’re seeing results much faster. It’s made a huge difference in the way we operate.
Offertissima
Bitreport helped us do our tasks more efficiently, and our stores are more organised. Everybody is using it, from field workers to board members who are interested in seeing our scores going up. Thanks to Bitreport our customers are having better and more consistent experiences at all our stores.
Galileo
Bitreport has completely changed how we work across our stores. With everything in one place and clear checklists, our teams know exactly what to focus on, and nothing gets missed. It’s taken our quality control to the next level.
Batak
We’re really particular about what meets the quality standard in our restaurants and Bitreport enables us to control it much more effectively. We have more insight into real-time site data for decision-making, while our task management is streamlined. Top-notch food is now backed by top-notch operations at Batak.
Case Studies
How Galileo Achieved 96% Compliance with Bitreport
Galileo reached 96% quality compliance and cut missed tasks by 50% by using Bitreport, streamlining their operations across all stores
How Kafeterija Streamlined Operations with Bitreport
Kafeterija cut missed tasks by 50% and sped up audits by 90% using Bitreport’s real-time reporting and task management solution.
How Offertissima Boosted Efficiency with Bitreport
Offertissima, a prominent home decor retailer in Croatia, boasts a network of over 70 physical stores and is poised to expand its brick-and-mortar presence.