Fix issues faster. Stay in control.
Stop relying on vague messages and manual follow-ups. Bitreport gives your teams a simple way to report issues, route them to the right people, and track resolution from start to finish — with full visibility and accountability.
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From “something’s broken” to “problem solved.”
Problems that slow you down
- Store staff report issues in chat groups or calls — and things get missed
- HQ and area managers lack visibility into status or urgency
- Vendor and maintenance teams don’t know what’s assigned, what’s urgent, or what’s overdue
- The same equipment problems resurface over and over
- There’s no clean history of what got fixed, how fast, or by whom
Digital Workflow Solutions
- Issues are reported in seconds via mobile — with photo, location, and notes
- Tickets are routed automatically to the right internal team or vendor
- Each request is tracked from submission to resolution with deadlines and proof
- Escalation is automatic for overdue or high-priority issues
- Maintenance trends and repeated problems are flagged proactively
- All issue history is centralized, exportable, and review-ready
Real results from the field
2x
faster issue resolution
5x
better communication across teams
96%+
store compliance maintained
Make every reported issue a step toward smoother operations.
Report issues in seconds
Equipment breakdowns and store problems happen fast — Bitreport makes sure reporting them is just as fast. No more forgotten emails. No more vague messages. Just clean, instant logging.
- Store teams submit issues via mobile with photos and notes
- Add geolocation and categories for smart routing
- Flag priority so urgent issues get handled first
Auto-assign, escalate, resolve
Once reported, Bitreport takes over by routing issues to the right team or vendor automatically. No confusion. No bottlenecks. Just structured resolution.
- Assign by location, issue type, or urgency level
- Track resolution time, progress, and proof
- Escalate overdue tasks or missed SLAs automatically
Operational uptime you can see
Get full visibility into what’s broken, what’s fixed, and where the problems keep coming back. Bitreport turns downtime into data — and data into action.
- View live dashboards of open, resolved, and overdue issues
- Track vendor performance and recurring problem areas
- Export issue histories for audits, reviews, or compliance
Sanja Radičević
With Bitreport, we have complete confidence that every task is handled promptly and nothing is left unfinished. It’s allowed us to maintain our quality standards seamlessly, even as we continue to grow.
Alen Kovačević
Since adopting Bitreport, we’ve completely transformed how we manage tasks and audits. Everything is organized, tasks are tracked, and we’re seeing results much faster. It’s made a huge difference in the way we operate.
Ana Vlašić
We’re really particular about what meets the quality standard in our restaurants and Bitreport enables us to control it much more effectively. We have more insight into real-time site data for decision-making, while our task management is streamlined. Top-notch food is now backed by top-notch operations at Batak.
Tea Ognjenović
Bitreport has completely changed how we work across our stores. With everything in one place and clear checklists, our teams know exactly what to focus on, and nothing gets missed. It’s taken our quality control to the next level.
Nikolina Antić
We’re really particular about what meets the quality standard in our restaurants and Bitreport enables us to control it much more effectively. We have more insight into real-time site data for decision-making, while our task management is streamlined. Top-notch food is now backed by top-notch operations at Batak.
Case studies
Galileo achieves 96% quality compliance and reduces missed tasks by 50% with Bitreport
Client Overview Galileo, a prominent men’s fashion retailer with locations throughout Slovenia, Croatia, and Serbia, is renowned for its commitment to high-quality service and consistency. As the brand expanded, managing these standards became increasingly complex, highlighting the need for a more efficient system. To meet these demands, Galileo implemented Bitreport, enabling them to streamline operations, […]
Kafeterija achieves real-time reporting with Bitreport, cutting missed tasks by 50%
Client Overview Kafeterija, one of the youngest hospitality companies in Serbia, has become the fastest-growing cafe chain in Eastern Europe, with 50 locations across Serbia and Montenegro. Starting from a single neighborhood cafe with a community vibe, Kafeterija expanded rapidly within its first three years. Now, even as they continue to grow, they remain dedicated […]
Leggiero’s operational transformation - 90% Faster Audits and 60% Quicker Task Resolutions with Bitreport
Client Overview Leggiero is a leading coffee bar chain in Croatia, known for its quality service and welcoming atmosphere. With numerous locations across the country, Leggiero has always prioritized maintaining a high level of service and delivering a great customer experience. Consistent quality is a cornerstone of their success, but ensuring it across multiple locations […]
Take control of your operations, before chaos takes control of you.
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