Fix issues faster. Stay in control.
Stop relying on vague messages and manual follow-ups. Bitreport gives your teams a simple way to report issues, route them to the right people, and track resolution from start to finish — with full visibility and accountability.
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From “something’s broken” to “problem solved”
Issues delaying repair resolutions and maintenance
- Store staff report issues in chat groups or calls — and things get missed
- HQ and area managers lack visibility into status or urgency
- Vendor and maintenance teams don’t know what’s assigned, what’s urgent, or what’s overdue
- The same equipment problems resurface over and over
- There’s no clean history of what got fixed, how fast, or by whom
Automated incident reports and escalation tools
- Issues are reported in seconds via mobile — with photo, location, and notes
- Tickets are routed automatically to the right internal team or vendor
- Each request is tracked from submission to resolution with deadlines and proof
- Escalation is automatic for overdue or high-priority issues
- Maintenance trends and repeated problems are flagged proactively
- All issue history is centralized, exportable, and review-ready
Real results from the field
2x
faster issue resolution
5x
better communication across teams
96%+
store compliance maintained
Make every reported issue a step toward smoother operations
Instantly file repair tickets with mobile reporting
Equipment breakdowns and store problems happen fast — Bitreport makes sure reporting them is just as fast. No more forgotten emails. No more vague messages. Just clean, instant logging.
- Store teams submit issues via mobile with photos and notes
- Add geolocation and categories for smart routing
- Flag priority so urgent issues get handled first
Automate ticket assignment, escalation, and resolution
Once reported, Bitreport takes over by routing issues to the right team or vendor automatically. No confusion. No bottlenecks. Just structured resolution.
- Assign by location, issue type, or urgency level
- Track resolution time, progress, and proof
- Escalate overdue tasks or missed SLAs automatically
Maintenance insights and uptime tracking for managers
Get full visibility into what’s broken, what’s fixed, and where the problems keep coming back. Bitreport turns downtime into data — and data into action.
- View live dashboards of open, resolved, and overdue issues
- Track vendor performance and recurring problem areas
- Export issue histories for audits, reviews, or compliance
Kafeterija
With Bitreport, we have complete confidence that every task is handled promptly and nothing is left unfinished. It’s allowed us to maintain our quality standards seamlessly, even as we continue to grow.
Leggiero
Since adopting Bitreport, we’ve completely transformed how we manage tasks and audits. Everything is organized, tasks are tracked, and we’re seeing results much faster. It’s made a huge difference in the way we operate.
Offertissima
Bitreport helped us do our tasks more efficiently, and our stores are more organised. Everybody is using it, from field workers to board members who are interested in seeing our scores going up. Thanks to Bitreport our customers are having better and more consistent experiences at all our stores.
Galileo
Bitreport has completely changed how we work across our stores. With everything in one place and clear checklists, our teams know exactly what to focus on, and nothing gets missed. It’s taken our quality control to the next level.
Batak
We’re really particular about what meets the quality standard in our restaurants and Bitreport enables us to control it much more effectively. We have more insight into real-time site data for decision-making, while our task management is streamlined. Top-notch food is now backed by top-notch operations at Batak.
Case Studies
How Galileo Achieved 96% Compliance with Bitreport
Galileo reached 96% quality compliance and cut missed tasks by 50% by using Bitreport, streamlining their operations across all stores
How Kafeterija Streamlined Operations with Bitreport
Kafeterija cut missed tasks by 50% and sped up audits by 90% using Bitreport’s real-time reporting and task management solution.
How Offertissima Boosted Efficiency with Bitreport
Offertissima, a prominent home decor retailer in Croatia, boasts a network of over 70 physical stores and is poised to expand its brick-and-mortar presence.