Galileo achieves 96% quality compliance and reduces missed tasks by 50% with Bitreport

Client Overview

Galileo, a prominent men’s fashion retailer with locations throughout Slovenia, Croatia, and Serbia, is renowned for its commitment to high-quality service and consistency. As the brand expanded, managing these standards became increasingly complex, highlighting the need for a more efficient system. To meet these demands, Galileo implemented Bitreport, enabling them to streamline operations, automate reminders, and maintain uniform quality across all stores.

Challenges

Before implementing Bitreport, Galileo’s store coordinators relied on individual checklists and manual processes for audits and task management. Each team member had their own methods, with no centralized system to ensure every location followed the same standards. This lack of consistency led to challenges where tasks were often forgotten or delayed, manual tracking became time-consuming, and important information was frequently lost in scattered emails. Although they maintained quality, sustaining it across locations required extensive follow-ups and reminders.

In addition, visual merchandisers and store staff had no uniform way to report or track issues, leading to delays in addressing repairs and inconsistencies in customer experience. Store reports would remain on-site, with coordinators receiving updates only during physical visits. This limited Galileo’s ability to spot trends across locations and made it difficult to quickly address recurring issues.

Solution

With Bitreport, Galileo transformed their quality control and task management practices. The tool provides guided checklists that coordinators and staff follow, ensuring that audits are thorough and consistent. Each store now receives clear instructions, and coordinators can track completion in real time, eliminating the need for on-site paperwork and improving the visibility of every task.

Bitreport has also made assigning tasks to stores easier and more reliable. Coordinators set timelines and automated reminders for each task, reducing manual follow-ups and ensuring nothing is missed. Communication flows primarily through Bitreport, drastically reducing email volume and keeping all information centralized, where it is accessible to the entire team. This unified approach allows Galileo to maintain quality standards across all stores, and store staff now have a clear understanding of their responsibilities.

Moreover, Bitreport’s tracking feature allows Galileo’s coordinators to monitor repair and maintenance requests at each location. Coordinators can view task statuses, track resolutions, and ensure no task is left unresolved—a significant improvement over the previous system of email follow-ups.

Results and impact

Since adopting Bitreport, Galileo has achieved remarkable improvements in efficiency and quality control:

• Consistent quality checks: Bitreport’s structured checklists have enabled Galileo to achieve a 96% quality compliance rate across stores, up from an initial 80%. Coordinators now complete unannounced quality audits with confidence, knowing that standards are consistently upheld.
• 50% reduction in missed tasks: With real-time tracking and reminders, all tasks are now completed without the risk of being forgotten or delayed, leading to more reliable store operations and quicker issue resolution.
• Improved communication: Bitreport’s centralized communication platform has replaced scattered emails and simplified task assignments. Coordinators can focus more on improving store quality rather than merely monitoring standards.

As the platform gains traction across Galileo’s locations in Slovenia, Croatia, and Serbia, Bitreport has become indispensable to the team. According to Tea, Galileo’s retail director, “The tool is incredibly easy to use, and the support is fantastic. Bitreport lets us focus on improvement and development instead of just monitoring status—our entire quality control process has become much faster and easier.”

96%

quality compliance rate across stores

50%

reduction in missed tasks

Conclusion

Bitreport has revolutionized Galileo’s quality control and task management, centralizing processes, automating reminders, and enabling real-time visibility into store operations. Coordinators now spend less time on follow-ups, while store staff enjoy a clear, structured approach to maintaining standards. With Bitreport, Galileo has not only streamlined day-to-day operations but also ensured a consistent and high-quality experience across every location.