Domino’s is one of the world’s most recognized quick-service restaurant brands, operating in over 90 markets with a reputation for speed, consistency, and operational discipline.
Known for its tightly managed delivery system and standardized processes, Domino’s has built its global success on repeatable quality and attention to detail. In Croatia, where the brand is rapidly growing, maintaining these standards across multiple stores often requires structure, speed, and visibility. With a reputation built on precision and repeatability, every shift needs to deliver the same level of service, product quality, and cleanliness—regardless of location or staff experience.
Regional managers oversee dozens of moving parts daily, from food safety to deposit tracking and shift turnover. To support store managers, ensure product and process consistency, and reduce operational blind spots, Domino’s implemented Bitreport.
Image source: Telegram
Challenges
Before Bitreport, store checks and task handovers were entirely manual. Shift leaders communicated in person during handovers, relying on habit and memory to cover all critical items, from expiry dates to the condition of bikes and dough. There was no system in place to ensure nothing was forgotten, and no centralized oversight.
Even with these limitations, store quality remained high thanks to the dedication and experience of shift leaders. But maintaining that level of excellence placed enormous pressure on individuals to remember every detail and catch every issue without support.
As Kristina Kruljac, Regional Manager at Domino’s, explains, “Before Bitreport, everything relied on memory and verbal handovers. The team always did their best, but without structure, things could easily be missed. There was no way to be sure if something was actually done.”
Regional managers like Kristina had limited visibility across stores. Quality control was based largely on trust, and issues such as expired labels, missed defrosting, or poorly cleaned areas could easily go unnoticed until it was too late. Task execution varied by location. Without digital tracking, mistakes like missed deposits or forgotten delivery slips had downstream effects on inventory, finances, and shift turnover.
Solution
With Bitreport, Domino’s Croatia replaced this ad hoc system with structure and transparency. Shift leaders now work through guided checklists during every opening and closing. These cover key areas like inventory receipt, deposit confirmation, cleanliness, and dough quality. Bitreport’s photo-based evidence is captured live on the spot, ensuring tasks are completed in real time and not logged retroactively.
Bitreport brought structure into our daily work. It tells you exactly what to check, when to do it, and makes sure nothing gets skipped. Everything is clear and documented.
For Kristina, Bitreport provides centralized visibility across all stores without needing to physically visit each one. She can now verify task completion, monitor store performance, and follow up only when needed. This has been especially useful for onboarding new employees. Checklists guide them step-by-step, reducing training time and ensuring process consistency across locations.
One of the most valuable features for Kristina is clock-in tracking. Each morning, she can confirm whether team members have arrived on time simply by checking the Bitreport app. If a check-in photo is missing, it is an immediate red flag that triggers follow-up. This early signal makes coordination much smoother and more reliable.
Results and impact
Since introducing Bitreport, Kristina reports a major improvement in task accuracy, accountability, and consistency. Tasks that were previously forgotten, such as defrosting ingredients, entering delivery slips, or confirming deposit entries, are now completed reliably. Missed or overdue tasks have been reduced by more than 95 percent, and Kristina notes that nothing gets forgotten anymore.
“Number one is that nothing gets forgotten, which is extremely important. If you forget to enter a delivery slip, your inventory won’t add up at the end of the day. If you forget to enter a deposit, the director doesn’t get the report. And if defrosting isn’t done on time, you won’t have ingredients for tomorrow. These things used to happen, but now they don’t.” – Kristina Kruljac, Regional Manager, Domino’s
Bitreport’s requirement for real-time photo documentation has played a key role in this shift. Every task is now verified with a live photo taken in the moment, not uploaded later, which has removed guesswork and created full accountability. “If something wasn’t done, now there’s proof. If it was, there’s proof. There’s no guessing anymore,” Kristina explains. This has drastically reduced shift turnover errors and eliminated unnecessary back-and-forth between teams.
Quality audits have also become easier and more reliable. Both Kristina and the national director now have 100 percent visibility into store-level activity. They can instantly access reports across locations, ensuring that cleanliness, inventory handling, and operational routines are consistently followed. What used to rely on memory and verbal handovers is now documented, visual, and time-stamped—making it easier to identify and resolve issues quickly.
“One forgotten delivery slip can throw off the whole inventory. One missed defrost can ruin tomorrow’s prep. Bitreport helps us catch those things before they become problems.” – Kristina Kruljac, Regional Manager, Domino’s
The impact has been especially visible among new hires. Bitreport’s structured, step-by-step checklists have accelerated onboarding and reduced reliance on shadowing or informal guidance. New team members now require significantly less supervision and reach full productivity faster, helping Domino’s maintain consistency and quality across all stores.
Conclusion
With Bitreport, Domino’s Croatia has shifted from reactive to proactive operations. Store managers are more consistent, new employees are better trained, and regional oversight has become simpler and smarter. What was once done based on habit is now structured, trackable, and reliable. For Kristina and her team, Bitreport is not just a checklist tool. It is the foundation of how they manage quality, time, and trust across the brand.
“I’d absolutely recommend Bitreport. It gives us control, structure, and peace of mind, especially for the things that really matter like food safety, cleanliness, and team accountability.” – Kristina Kruljac, Regional Manager, Domino’s
