Boso Streamlines Store Operations and Boosts Consistency with Bitreport

Client Overview

Boso, a leading grocery retailer in eastern Croatia, in Slavonia and Baranja with over 230 stores and more than 1,200 employees, faced a growing challenge: maintaining operational excellence and consistency across a large and dispersed retail network.

In an environment where freshness, hygiene, and fast service are non-negotiable, running each store like clockwork was increasingly difficult.
Decentralized processes, scattered paper checklists, and limited visibility into store execution made everyday operations inefficient. Tasks were handled ad hoc, communication was fragmented, and store managers struggled to maintain standards at scale.

But here’s the thing — Boso had already mapped out exactly what they needed. They knew they needed digital checklists, real-time visibility, centralized communication, and automated corrective actions. When they discovered Bitreport, it was like ticking every box on their wishlist.

To stay on top of daily operations, Boso turned to Bitreport — and transformed the way their stores work.

Challenges

Managing such a large and geographically distributed network had become unsustainable with manual processes. Before Bitreport, Boso teams faced:

• Paper-based checklists and inconsistent task execution: Different stores operated differently. Without a central system, ensuring uniform standards was impossible.

• Lack of real-time visibility: Regional and HQ managers had no way of knowing which tasks were completed or what issues were emerging until store visits.

• Scattered communication and lost information: Issues, photos, and updates were shared via email, phone calls, and messaging apps — making tracking and follow-ups chaotic.

• Delayed corrective actions: Without a digital trail, resolving problems took too long and sometimes fell through the cracks.

Ultimately, maintaining consistency, hygiene, and customer experience across 230+ stores required a more structured, reliable solution.

Solution

Boso introduced Bitreport to centralize daily operations and bring clarity to store management. With Bitreport, they replaced paper and emails with:

• Digital checklists and guided workflows: Store teams now follow standardized processes for daily routines, hygiene checks, and merchandising.

• Real-time task tracking: HQ and regional managers instantly see what’s completed and where support is needed.

• Photo documentation and comments: Teams capture in-store execution, product displays, and issues directly in the app — providing immediate insight.

• Corrective actions and follow-ups: Missed tasks or issues are automatically turned into corrective actions with clear deadlines and accountability.

• Centralized communication: From promotional execution to store audits, everything is now managed in Bitreport, eliminating fragmented tools and emails.

Bitreport didn’t just solve their problems — it delivered exactly the system they’d envisioned. As a result, every store knows exactly what to do, when to do it, and how to report back — creating a culture of accountability and consistency.

Results and impact

Since rolling out Bitreport across its stores, Boso has seen significant improvements:

• Faster and more reliable execution: Routine controls and audits now take less time. Tasks are completed on schedule, with nothing forgotten or overlooked.

• Improved accountability: With clear responsibilities and digital records, store teams are more disciplined and proactive.

• Centralized, transparent communication: Bitreport has replaced scattered emails and phone calls, making issue resolution faster and easier.

• Better customer experience: Standardized processes have resulted in cleaner stores, better-stocked shelves, and more confident staff — all of which customers notice.

Reflecting on the experience, the retail director of Boso shares, “Thanks to better internal organization and standardized processes, we’ve increased consistency in our offer and service quality across all stores. Customers notice cleaner spaces, faster service, and better-informed staff — which directly impacts their satisfaction.”

Conclusion

Boso’s journey with Bitreport showcases how modern tools can transform traditional retail operations.

What was once a manual, disconnected process is now digital, streamlined, and fully transparent.

By embracing Bitreport, Boso has created a strong foundation for operational efficiency and consistency — ensuring that every store lives up to the brand promise, every single day.

Denis from Boso concludes, “We would recommend Bitreport to any company operating multiple locations that wants to standardize processes, improve internal communication, and gain better control over daily operations.”